Refund policy

Returns & Refund Policy

We want every piece from Santa's Workshop to bring a little sparkle to your home. If something isn't quite right, here's how we'll help.

1. Changed your mind? You may return an item within 7 days of receiving it, as long as: - it is unused; - all tags are still attached; and - it is in its original packaging.

How to return: - Email us first at info@hkchristmas.com with your order number, so we can send you return instructions. We can't accept items sent back without a return request. - You pay the return shipping. - The original HK$50 delivery fee is not refunded on change-of-mind returns. - We'll check the item when it arrives. - If it's a change-of-mind return and you'd like something different, return the item and place a new order.

2. Items that can't be returned - Sale items, meaning items from Santa's Treasure Vault or our clearance items only, can't be returned for change of mind. Other items bought at a discounted price can still be returned under section 1. - Personalised items are made to order and cannot be returned, exchanged or refunded. If your personalised item arrives damaged or misprinted, we will remake or replace it free of charge — please email us within 48 hours of receiving it. - Gift cards can't be returned for change of mind.

This section doesn't apply to faulty or wrong items. Those are covered in section 3 below.

3. Faulty, damaged or wrong items We're so sorry if your order arrives faulty, damaged or not what you ordered. Please email info@hkchristmas.com within 48 hours of receiving it, with: - your order number; and - clear photos of the item, the packaging and the shipping label.

What happens next: - We'll review your photos and let you know whether we'll exchange the item, resend it or refund you. - If we need the item back, we'll pay the return shipping and tell you how to send it.

4. Refunds - Once we've received and checked a returned item, we'll email you to confirm whether your refund is approved. - Approved refunds are made to your original payment method within 7–14 working days. - Your bank or card issuer may need a little extra time before the refund shows on your statement.

5. Your legal rights Nothing in this policy affects your rights under the laws of Hong Kong.

6. Contact us For any question about returns or refunds, email info@hkchristmas.com and one of Santa's helpers will be happy to help.